Most Frequently Asked Questions

When will my restoration start?

• A Project Manager will call you to discuss the project and time frame of your job within 48 hours from the time your file is processed.

When should I send in my insurance check?

• As soon as you receive the check, endorse the back and mail it to Desert Sky Restoration. Click Here for our mailing address.

Why should I send my check prior to completion?

• Costs for your restoration start when the first call is received and continue until the job is completed. This money is necessary to purchase materials and fund the project as it progresses. We pride ourselves in paying our suppliers, and sub-contractors in a timely manner.

What if the Mortgage Company is listed on my check?

• Each mortgage company has specific procedures that must be followed in order to get a check processed. If the check is $10,000 or less, it has been our experience that your mortgage company will guide you through their procedures for getting the check processed.
• Just call your mortgage company for assistance. It's usually as simple as getting the check to your mortgage company so they can endorse it.
• If the check is over $10,000, we will work with you and your mortgage company to get the check processed. Call our Accounts Receivable Department at 602.861.0003 and they will assist you in this process, we will need your loan number and the phone number of your mortgage company. Once the check has been processed by your mortgage company, they will set up a progressive payment schedule. Most mortgage companies require an inspection before the final payment is released.

Who do I call if I have Questions?

• Your Project Manager is always available to answer questions regarding your restoration
• Billing or Payment questions should be directed to our A/R Department
• You may always call our main office and they will direct you to the appropriate person or department.

Is Restoration Different than New Construction?

• Restoration & Reconstruction work differs from new construction in many ways. One example is, in new construction, a contractor has the luxury of ordering materials weeks if not months in advance. Unfortunately, we are not afforded the same luxury due to the immediacy of your project. Therefore depending upon the scope, size, and nature of repairs, you could experience some delays that cannot be avoided. If this should happen, your Project Manager will keep you informed of any revised deadlines.